Support Experience

• How quickly can I expect a response to my email?
• How quickly can I expect a response to my phone call?
• I would rather speak with someone on the phone. Is there a toll free number I can call?

About

• Who is iZen?
• How long has iZen been making massage chairs?
• Where is iZen based?
• Where are iZen chairs manufactured?

How To Purchase

• Where can I purchase iZen Products?
• I have a questions regarding my charges.
• Do you offer gift certificates?
• When is payment taken for my order?
• Can I place an order over the phone?
• Do you price match?

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Delivery

• Who do I contact if I received the wrong product?
• Who do I contact if my order is missing any parts?
• Do you offer a service to move my massage chair after it has been installed?
• Who do I contact if my order never arrived?
• What should I do if my chair arrives damaged?
• How will I know when my order ships?

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Features

• Can your massage chairs accommodate a person over 6' tall?
• Can I custom order a chair color?
• Are your massage chairs user-friendly?
• How difficult is it to use the remote control?
• Does the chair come with a remote control?
• I've lost my user's manual. Who do I contact for a replacement?

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Health Benefits / Safety

• What type of results can I hope to see from use of a massage chair?
• How often can I use my massage chair?
• Can anyone use massage chairs?
• What are the health benefits of massage chairs?
• Is using a massage chair when pregnant safe?

Chair Maintenance

• Where is the model and serial number located on my chair?
• What kind of ongoing maintenance do I need to do to the chair?
• How do I clean my chair?