My chair stopped working in the middle of my massage. How do I get a refund? October 12, 2020 03:40 Updated This rarely happens. Please accept our apologies and fill out this form or call 1-877-667-9377. Related articles The back rollers are not working properly. Can I get a partial refund? Where are your chairs located? The leg massager is not working properly. What can I do? What type of massage does your chair provide? Comments 0 comments Article is closed for comments.