The back rollers are not working properly. Can I get a partial refund? October 12, 2020 03:38 We would like to apologize for the inconvenience this caused. We will give you a full refund. Please fill out this form or call 1-877-667-9377. Related articles My chair stopped working in the middle of my massage. How do I get a refund? Comments 0 comments Article is closed for comments.