The back rollers are not working properly. Can I get a partial refund? October 12, 2020 03:38 We would like to apologize for the inconvenience this caused. We will give you a full refund. Please fill out this form or call 1-877-667-9377. Related articles My chair stopped working in the middle of my massage. How do I get a refund? The leg massager is not working properly. What can I do? I tried using a credit/debit card to pay but an error code was displayed. What should I do? How can I contact you? The steering wheel is broken. What do I do? Comments 0 comments Article is closed for comments.